Support & FAQs

Popular topics

Get quick and easy answers to the most common support queries.

Product Support

Get help with a product Find troubleshooting help, answers to frequently asked questions, product manuals, and more. Outlet condition grades Understand exactly what each grade means before you buy, from open box to light cosmetic marks. Parts and accessories Looking for a replacement part or an extra accessory? Get in touch and we will source it.

Orders and Returns

Track an order Follow your delivery step by step with the tracking number from your confirmation email. Start a return Changed your mind? You have 14 days to return your order. See how the process works. Cancel or change an order Need to edit your order or delivery address? Contact us as soon as possible before dispatch.

Policy Information

Refunds and Exchanges All information about our return policy, refund timings and cancellation methods. Warranty Information We have got you covered. Every outlet appliance ships with warranty. See the full details here. How to buy Payment methods, delivery times and general purchase information at Ninja Deals.