Every listing states the model number, the capacity and what is included in the box. Compare the specifications side by side on the product pages, and if two models look close, send us the model numbers and we will tell you what actually differs between them.

Our appliances are genuine units that could not be sold as new, usually because the packaging was damaged in transit or the unit was returned unused. Each listing carries a condition grade describing exactly what to expect. Cosmetic marks are described honestly; anything that affects function is never sold.

All prices include VAT. Discount codes are entered in the basket before checkout, and only one code can be applied per order. Active codes and their conditions are listed on our discount codes page.

Orders are dispatched from our warehouse within [X] working days and delivered by tracked courier. Shipping costs and estimated delivery times for your country are shown at checkout before you pay.

You will receive a tracking number by email as soon as your order leaves the warehouse. Enter it on our order tracking page, or open your account to see the full history of your orders.

Contact us as soon as possible. While the order is still being prepared we can usually change the delivery address or cancel it outright. Once it has been dispatched it must be handled as a return.

Your invoice is sent by email once the order is confirmed. If you need it reissued with company details for VAT purposes, write to us with your order number and the billing information.

You have 14 days from delivery to withdraw from your purchase, as set out in EU consumer law. Contact us with your order number and we will send you the return instructions and address. The item should come back complete and in a condition that allows resale.

Once the item reaches our warehouse and passes inspection, the refund is issued to your original payment method. Banks typically take a further [X] working days to show it on your statement. We confirm every refund by email.

Contact us within [X] days of delivery with photographs of the item and the packaging. Transit damage is our responsibility, not yours, and we will arrange a replacement or a full refund at no cost to you.

If the item is faulty, damaged or not what you ordered, we cover the return cost. If you simply changed your mind, the return shipping is at your expense. The exact terms are set out in our refund policy.

Every appliance we sell carries a [X]-month warranty against manufacturing defects. Under EU law you are also entitled to a legal guarantee of conformity for two years from delivery, and that right applies regardless of any commercial warranty.

Write to us with your order number and a description of the fault, along with photographs or a short video if the problem is visible. We assess each case and offer a repair, a replacement or a refund depending on what is appropriate.

The warranty covers manufacturing defects, not normal wear, accidental damage, or faults caused by misuse or unauthorised repair. The cosmetic marks described in the listing at the time of purchase are also excluded, since they are the reason for the reduced price.

No. Your order number is enough for us to find the purchase and confirm the warranty period.

Use the tracking number from your dispatch email on our order tracking page. It updates as the courier scans the parcel through each stage of the journey.

If tracking has not moved for several working days, or the estimated date has passed, get in touch with your order number. We will open an enquiry with the courier and keep you informed until it is resolved.